The Lab
Field Note2 min read
Every photo deserves a second look (humans can't give it)
Ask any claims leader where leakage hides and you'll rarely hear "fraud." You'll hear "the thing we missed." A 0.4 mm foundation crack. A stain that meant active intrusion. A flashing gap behind a downspout.
None of those are caught by carelessness — they're caught by attention, and attention is the one resource that doesn't survive a 200-photo file at 4 p.m. Consistency is a machine problem. Give every photo the same rigorous second look, link every finding back to its image, and "what we missed" stops being a line item.